The Water Cooler Company have written a series of articles on troubleshooting water coolers.
Since 2003 we have encountered and solved most issues that can occur with water coolers – be they plumbed or bottled water coolers – there are a number of basic troubleshooting water cooler guides below which we wanted to share with the world.
Our series of blogs on troubleshooting water coolers are to help our customers and others with common problems facing water coolers. However if you don’t want to bother with working out what is wrong with your water cooler just give us a call and we can send around an engineer. We can also provide servicing for drinking fountains through our specialist engineers.
Please use the links below to discover basic troubleshooting tips. If you require more detailed information please email [email protected] or call 0845 500 4455.

Shut off Valves on Plumbed Water Coolers
All water coolers installed by The Water Cooler Company are fitted with a shut off valve. This device is designed to shut off the water supply in case of a leak on the cooler. Generally it is found at the back of the water cooler and should be fairly easy to find The shut-off valve [...]
Water Cooler Drip tray issues
Most call outs that we get for leaking coolers are actually down to the front mounted drip tray not being emptied regularly. The drip tray just clips out and can then be emptied into a sink or bucket. Please view the video below for information on this.
Plumbed-in Water Cooler is leaking
Here at The Water Cooler Company we have to troubleshoot over the phone customers who have a leak from their plumbed-in water cooler. In most cases these water cooler problems can be cleared up by following our simple troubleshooting instructions given below. For our rental and purchase customers we will of course go through this on [...]